Terms of service

Terms of Service

Last updated: June 29, 2026

Welcome to Maviel. These Terms of Service explain the rules and conditions that apply when you access our website, purchase from us, or use any of our products, services, content, features, or tools.

Throughout these Terms, “Maviel,” “we,” “us,” and “our” refer to Maviel. By visiting our website, placing an order, or using our services, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order or contacting us.

1. Our Products

Maviel offers personal-care products intended for external use only. Products should be used only as directed on the product packaging, label, and instructions provided.

Product descriptions, images, packaging, and availability may change at any time without notice. We make reasonable efforts to display product colors, packaging, and details accurately, but actual product appearance may vary slightly depending on your screen, device, or manufacturing updates.

Product information on our website is provided for general informational purposes only and is not intended to replace medical advice, diagnosis, or treatment. Results may vary from person to person. If symptoms persist, worsen, or if you have questions about whether a product is right for you, consult a healthcare professional.

1. Orders and Acceptance

When you place an order, you are making an offer to purchase from Maviel. We reserve the right to accept, decline, cancel, or limit any order at our discretion.

Your order is not accepted until payment has been processed and your order has been confirmed. We may contact you if we need to verify order information, payment information, shipping details, or product availability.

We reserve the right to refuse or cancel orders that appear fraudulent, abusive, suspicious, placed for resale, or in violation of these Terms.

1. Pricing, Payments, and Promotions

Prices are shown in U.S. dollars unless otherwise stated. Prices, discounts, promotions, and product availability may change at any time without notice.

The price charged for your order will be the price shown at checkout at the time your order is placed. Taxes, shipping, handling, and other charges may apply and will be shown when available at checkout.

You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method provided.

1. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery times are estimates and are not guaranteed unless expressly stated in writing. Shipping delays may occur due to carrier delays, fulfillment delays, weather, holidays, customs, incorrect address information, or other circumstances outside of our control.

If an order cannot be shipped within the expected timeframe, we may contact you with an update, offer a revised estimate, or cancel and refund the unshipped order when required.

Once an order is transferred to the shipping carrier, delivery timing may be outside of our direct control.

1. Returns, Refunds, and Cancellations

Returns, refunds, cancellations, damaged items, missing packages, and guarantee claims are governed by our Returns & Refunds Policy.

Please contact us before sending anything back. Unauthorized returns may not be accepted or refunded.

Because some Maviel products are personal-care items, opened or used products may not always be eligible for physical return for hygiene reasons. Depending on the situation, we may request order details, photos, usage details, or other information before approving a refund, replacement, store credit, or other resolution.

1. Personal Use Only

Products purchased from Maviel are intended for personal or household use only. You may not purchase products from Maviel for unauthorized resale, export, marketplace resale, or commercial redistribution without our written permission.

We reserve the right to limit or cancel orders that appear to be placed for resale or unauthorized distribution.

1. Accuracy of Website Information

We work to keep our website accurate and updated, but errors may occur. Information on our website may contain typographical errors, pricing errors, product description errors, availability errors, or shipping estimate errors.

We reserve the right to correct errors, update information, change pricing, cancel orders, or refuse orders affected by inaccurate information, even after an order has been submitted.

1. Intellectual Property

All content on our website, including text, images, graphics, product names, logos, videos, designs, layouts, and other materials, belongs to Maviel or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, display, sell, or use our website content, branding, or materials without our prior written permission.

1. Customer Feedback, Reviews, and Submissions

If you submit reviews, photos, comments, feedback, suggestions, testimonials, or other content to Maviel, you grant us permission to use, reproduce, edit, publish, display, and distribute that content for business, marketing, website, product improvement, and promotional purposes.

You confirm that any content you submit is accurate, lawful, and does not violate the rights of another person or business.

We may remove or refuse content that we believe is false, misleading, abusive, unlawful, inappropriate, or violates these Terms.

1. Third-Party Tools and Links

Our website may include links, apps, payment processors, tracking tools, marketing tools, or other services operated by third parties.

We are not responsible for third-party websites, tools, services, content, policies, or practices. Your use of third-party services is at your own risk and may be subject to separate terms and privacy policies.

1. Prohibited Uses

You agree not to use our website or services for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You may not:

Use our website to violate any law or regulation.

Submit false, misleading, or fraudulent information.

Attempt to interfere with website security or functionality.

Upload viruses, malware, or harmful code.

Scrape, copy, or extract website content without permission.

Impersonate another person or business.

Use our products or services for unauthorized resale or deceptive activity.

Harass, threaten, abuse, or harm Maviel, our team, customers, or partners.

We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.

1. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed as described in our Privacy Policy, including information needed to process orders, provide customer support, improve our website, and support advertising or analytics.

1. Disclaimer of Warranties

To the fullest extent permitted by law, our website, services, and products are provided “as is” and “as available,” except where expressly stated otherwise.

We do not guarantee that our website will be uninterrupted, secure, error-free, or available at all times.

We do not guarantee that product results will be identical for every customer. Individual results may vary.

Nothing on our website should be interpreted as medical advice, diagnosis, or treatment.

1. Limitation of Liability

To the fullest extent permitted by law, Maviel and its owners, employees, contractors, partners, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, products, or services.

This includes, but is not limited to, lost profits, lost revenue, lost data, replacement costs, personal inconvenience, delays, or damages related to website use, product use, order issues, shipping delays, or third-party services.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

1. Indemnification

You agree to indemnify and hold harmless Maviel, its owners, employees, contractors, service providers, suppliers, partners, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from your violation of these Terms, your misuse of our website or products, your violation of any law, or your violation of the rights of another person or business.

1. Changes to These Terms

We may update, change, or replace these Terms of Service at any time by posting the updated version on this page.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

1. Governing Law

These Terms are governed by the laws applicable to the location where Maviel operates, without regard to conflict of law principles.

1. Contact Information

Questions about these Terms of Service can be sent to:

support@trymaviel.com

Maviel
support@trymaviel.com