Shipping Policy
Shipping Policy
At Maviel, we want your order experience to be simple, clear, and reliable. Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during holidays, high-volume periods, or due to fulfillment partner delays.
Estimated Delivery Times
Delivery times may vary depending on your location, the shipping method used, and our fulfillment partner.
Most orders are delivered within a reasonable timeframe after processing, but delays can occasionally happen due to carrier issues, weather, customs, holidays, or other factors outside of our control.
Tracking Information
Once your order ships, tracking information will be sent to the email address used at checkout when available.
Please allow time for tracking updates to appear after your order has shipped. In some cases, tracking may take 24–72 hours to update.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout.
Maviel is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible at support@trymaviel.com.
Lost, Delayed, or Missing Packages
If your package appears delayed, lost, or marked as delivered but you have not received it, please contact us at support@trymaviel.com.
We will do our best to help review the issue and provide guidance. However, once an order is handed to the shipping carrier, delivery delays may be outside of our direct control.
Shipping Availability
At this time, shipping availability may vary depending on destination and fulfillment options. If we are unable to ship to your location, we will contact you or cancel and refund the order.
Contact Us
For shipping questions, order updates, or delivery concerns, please contact us at: