FAQ
FAQ
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during holidays, high-volume periods, or fulfillment delays.
How long does shipping take?
Delivery times may vary depending on your location, shipping method, and fulfillment partner. Once your order ships, tracking information will be sent to the email address used at checkout when available.
Why hasn’t my tracking updated yet?
Tracking updates can take 24–72 hours to appear after your order has shipped. If your tracking has not updated after several days, please contact us at support@trymaviel.com.
Where can I find my order number?
Your order number can usually be found in your order confirmation email.
Returns & Refunds
Do you offer refunds?
Maviel offers a 90-Day Satisfaction Guarantee on eligible purchases made directly through our website. Refund requests are reviewed according to our Returns & Refunds Policy.
Can I request a refund before 90 days?
Refund requests under the 90-Day Satisfaction Guarantee may be denied if submitted before the full 90-day trial period has been completed.
Do I need to return the product?
Return requirements may vary depending on the order and reason for the request. Please contact us before sending anything back. Unauthorized returns may not be accepted or refunded.
What if my item arrived damaged or incorrect?
Please contact us within 7 days of delivery at support@trymaviel.com. Include your order number, a description of the issue, and clear photos of the product and packaging.
Product Questions
How do I use Maviel?
Please follow the usage instructions provided with your product. For best results, use the product consistently as directed.
How long does it take to see results?
Results can vary from person to person. Nail appearance may take time to improve because nails grow slowly and consistency is important.
Can I use Maviel every day?
Please follow the instructions on your product packaging. Do not use more than directed.
Customer Support
How do I contact Maviel?
You can contact us anytime at:
When contacting support, please include your order number and the email address used at checkout so we can help you faster.